This Privacy Policy sets out how LuckyOnes Casino Canada ("we", "us", "our") gathers, applies, and safeguards your personal information whenever you visit the Site or open an account with us. Using the Site means you're accepting the practices outlined below.
1. Information We Collect
The information we may gather falls into a few categories:
- Identity information — your name, date of birth, address, and a government-issued ID for confirming age and identity.
- Contact information — your email address and phone number.
- Financial information — payment method details and a record of your transactions, required to handle deposits and withdrawals.
- Technical information — your IP address, device and browser type, and the pages you visit, picked up automatically via cookies and comparable technologies.
2. How We Use Your Information
Your information helps us set up and run your account, confirm your identity, handle deposits and withdrawals, guard against fraud and money laundering, deliver customer support, meet legal and regulatory duties, and — if you've opted in — keep you updated on promotions and offers.
3. Cookies
Cookies and related technologies help keep you signed in, remember what you prefer, and show us how the Site gets used. Our Cookie Policy covers the specific types we use and how you can manage them.
4. Sharing of Information
Your personal information is never sold. We may pass it to payment providers and banks to process transactions, to identity-verification providers to confirm your age and identity, to regulators and law enforcement where the law requires it, and to IT and support providers who help keep the Site running — always under proper confidentiality terms.
5. Data Security
Industry-standard safeguards, including encrypting sensitive data in transit, protect your information from unauthorised access, loss, or misuse. Within our organisation, only staff who genuinely need it to do their job can access personal data.
6. Data Retention
Your personal information stays on file for as long as your account remains active, and for a reasonable stretch afterward as needed to satisfy our legal, regulatory, and accounting obligations, or to settle any disputes.
7. Your Rights
Depending on where you live, you may be entitled to see the personal information we hold on you, have inaccuracies corrected, ask for your data to be deleted where we're not obliged to retain it, and opt out of marketing messages whenever you choose. Contact us using the details below to act on any of these rights.
8. Children's Privacy
LuckyOnes Casino Canada is built for adults. We don't knowingly gather personal information from anyone below the legal gambling age, and if we discover we have, the account and its data are closed and removed.
9. Changes to This Policy
This Privacy Policy may be revised from time to time. Updates will be posted here, and for anything significant, we'll take reasonable steps to let you know.
10. Contact Us
Have a question about this Privacy Policy or how we handle your data? Visit our Support page or write to [email protected].