These Terms and Conditions (the "Terms") set out the rules for accessing and using LuckyOnes Casino Canada (referred to here as the "Site", "we", "us", or "our"). Registering an account, or using the Site in any capacity, means you accept these Terms in full. If any part of them doesn't sit right with you, please don't proceed with using the Site.
1. Eligibility
To register or play at LuckyOnes Casino, you need to be 18 or the age of majority set by your jurisdiction — whichever is greater. Confirming that online gambling is permitted where you reside is your responsibility before you sign up. We may ask for proof of age or identity at any point, and can pause an account until that proof is supplied.
2. Account Registration
One account per player is the rule. The information you submit during registration — full legal name, date of birth, contact details — needs to be accurate, current and complete. Protecting your login credentials, and answering for whatever happens under your account, falls to you. Where we find duplicate accounts, accounts built on false details, or accounts designed to game our bonus rules, we may suspend or close them and forfeit any associated winnings.
3. Verification (KYC)
Consistent with usual industry and regulatory expectations, we may request confirmation of your identity, address, payment method, or the source of your funds — whether ahead of a withdrawal or at some other stage of your account's lifetime. Withdrawals can be delayed if requested documents take time to arrive.
4. Bonuses and Promotions
Every welcome bonus, free spin package, or other promotion comes with its own conditions — wagering requirements, maximum bet caps, game contribution rates, and expiry windows — disclosed when the offer is made. Where we have reasonable grounds to suspect misuse or a breach of these Terms, we may refuse, withdraw or adjust a bonus, and void the winnings tied to it.
5. Deposits and Withdrawals
You can fund or withdraw from your account using the payment options listed on the Site. How long a transaction takes depends on the method chosen, and may be affected by minimum or maximum limits and by identity or payment checks. We don't apply fees to standard transactions ourselves, though your bank or payment provider might.
6. Responsible Gambling
Responsible gambling matters to us. Deposit limits, time-outs and self-exclusion are all available whenever you want them. Should gambling start to feel like a problem, our support team is ready to help, and so are local problem gambling organisations.
7. Intellectual Property
Everything you see on the Site — logos, graphics, game titles, written content — belongs to or is licensed by LuckyOnes Casino Canada and sits under copyright and trademark protection. Copying, reproducing or distributing any of it without our written permission isn't allowed.
8. Limitation of Liability
The Site is offered "as is." We work to keep it secure and reachable, but can't promise access will always be uninterrupted or free of errors. Wherever the law allows, we won't be held responsible for indirect or consequential losses tied to your use of the Site.
9. Suspension and Termination
At our discretion, an account may be suspended or closed if we reasonably believe these Terms have been broken, if the account appears linked to fraud or money laundering, or if a regulator or payment partner requires us to act.
10. Changes to These Terms
These Terms may be revised periodically to reflect changes to our services or to applicable law. Updates will appear on this page, and carrying on using the Site afterward means you accept the revised version.
11. Contact Us
Questions about these Terms are welcome any time — reach us through our Support page or by emailing [email protected].